Frequently Asked Questions

Answers about repairs, data recovery, installations, and more.

We're your one-stop technology shop. Our certified techs repair computers and laptops (PC and Mac), phones and tablets, and game consoles. We also handle TV repair, data recovery, security camera installs, access control, cabling and networking, and full home theater setups. If it plugs in or powers on, there's a good chance we can fix it.

  • Baltimore (Coming Soon): 2800 Huntingdon Ave, Baltimore, MD 21211 - (410) 469-7899 (new location coming soon)
  • Randallstown Plaza: 3669 Offutt Rd, Randallstown, MD 21133 - (410) 801-7070

Hours: Monday-Saturday, 9:00 a.m. to 7:00 p.m. We recommend calling ahead on holidays to confirm.

Walk-ins are always welcome during business hours. If you want the fastest turnaround, give us a call first so we can confirm parts availability and have a technician ready when you arrive. Prefer to plan ahead? Use the contact form below and we'll reach out to schedule a time that works for you.

Getting a quote is easy: call your nearest location, send us a message, or bring your device in and we'll take a look. A local listing notes a $40 diagnostic fee, which is credited toward your repair when you decide to proceed. We always confirm pricing with you up front, so there are no surprises.

Many common repairs, such as screen replacements, virus removal, and tune-ups, are completed the same day. More involved jobs, custom PC builds, or repairs that require ordering a specific part may take a little longer. We'll give you a realistic estimate before we start and keep you updated along the way.

Computers and laptops (PC and Mac), phones and tablets, game consoles, TVs, and more. Beyond repairs we offer data recovery, security camera and access-control installs, structured cabling and networking, and home theater setups for both homes and businesses.

Yes. We recover data from hard drives, SSDs, flash media, and phones. Your privacy matters to us: access is limited to the technician assigned to your device for diagnosis and repair only. Ask us about data-only handling or a secure post-repair wipe if you'd like your information erased.

Whenever possible, we recommend backing up your important files before any repair, and we're happy to help you do it. While we take great care with every device, we always advise keeping a personal copy of anything irreplaceable, such as photos, documents, and account information.

Absolutely. We stand behind every repair with a 30-day money-back satisfaction guarantee. If something isn't right, bring it back and we'll make it right. Our goal is to give you the best possible technology experience, every visit.

Yes. If you can't make it to one of our shops, our mail-in repair service lets you ship your device to us, get a diagnosis and quote, and have it repaired and returned. Reach out first so we can walk you through packing and shipping it safely.

We accept major credit and debit cards and cash. Have a question about payment options for a larger business or IT project? Just ask when you request your quote and we'll walk you through it.

Yes. We offer pickup and responsible recycling and disposal for TVs, computers, peripherals, phones, and more. Clearing out old gear? We'll help you get rid of it the right way. Visit our equipment recycling page to learn more.

Ready when you are. Call the nearest location, email info@juvixthetechguy.com, or fill out the contact form below. We'll confirm the next steps and give you an estimated turnaround time.

Still have questions?

Talk to a real tech. Call us or send a message and we'll point you in the right direction, no obligation.

Call Baltimore: (410) 469-7899 Call Randallstown: (410) 801-7070
Message us and get a free quote

What locals say

Real people. Real fixes.

How it works

  1. Tell us what broke and when you can stop by.
  2. We diagnose and confirm pricing up front.
  3. We’ll give you an ETA.
  4. Pick up and smile!

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