Privacy Policy

Last updated: September 7, 2025

1. Scope & Who We Are

Juvix The Tech Guy ("Juvix," "we," "us," or "our") provides computer, phone, and device repair services in Baltimore, Maryland. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our services and website.

2. Data We Collect

• Information you provide: name, email, phone number, device details, service requests, and payment information.
• Information collected automatically: IP address, browser type, usage data, and approximate location.
• Information from third parties: reviews, payment confirmations, and analytics.

3. How We Use Data

• Deliver and improve our services.
• Diagnose devices and fulfill repair requests.
• Process payments securely.
• Communicate about quotes, updates, and promotions.
• Analyze usage to improve performance and security.
• Comply with legal obligations.

4. Sharing & Disclosure

We do not sell your information. We may share data with:

• Service providers (hosting, payment, analytics, shipping).
• Business partners (warranty and parts suppliers).
• Law enforcement when required by law.
• Successors in case of merger or acquisition.

5. Data Retention

We keep personal information only as long as necessary to provide services and comply with legal obligations.

6. Security

We take reasonable steps to protect your information, but no method of transmission or storage is completely secure.

7. Your Privacy Rights (GDPR/CCPA)

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Request data portability.
• Restrict or object to certain processing.
• Opt out of "sales" or "sharing" for targeted advertising.

To exercise these rights, please contact us using the details below.

8. Cookies & Tracking

We use cookies and similar technologies to operate the site, remember preferences, and analyze traffic. You can manage cookies through your browser settings.

9. Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect data from them.

10. International Users

If you access our services from outside the U.S., you consent to processing your information in the U.S., where privacy laws may differ.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date reflects the most recent revision.

12. Contact Us

For questions or privacy-related requests, contact us at:

Location 1 (Coming Soon)
2800 Huntingdon Ave
Baltimore, MD 21211
New location coming soon
📞 410-469-7899

Location 2 - Randallstown Plaza
3669 Offutt Rd
Randallstown, MD 21133
📞 410-801-7070